Preparing For Your First Consult

IMPORTANT

LightSpring Virtual Veterinary Care is licensed only in the state of Virginia.
We are unable to provide care for those residing outside of the state of Virginia.

Read these instructions, choose the correct visit type, and gather photos, videos, and medical records.

You will need to weigh your pet so I can accurately prescribe medications.

How to weigh your pet:

- Weigh yourself on a bathroom scale (write down the number)
- Weigh yourself while holding your pet (write down the number)
- Subtract the difference to determine your pet’s weight

If your pet is too large for you to hold on your scale, contact your in-person vet to determine the last recorded weight.

- 1. Start Your Booking
  - - Click the “Book an Appointment” button on our website
    - This will redirect you to our Digitail booking platform
  1. Select Your Appointment Type
  - - Choose from 16 available appointment types
    - If needed, click “Other Visit” and scroll to find your specific appointment type
  1. Choose Your Date and Time
  - - Click the red “Choose Date and Time” button
    - Select “DVM Leslie Sheridan”
    - Pick a convenient date and time from the available slots
  1. Complete Registration, Payment, and Confirm appointment
  - - Create your Digitail account (no app download required)
    - Enter your animal’s information
    - Complete required forms (allow 10-15 minutes)
    - Pay at the time of booking to secure your 30-minute video consultation
    - Recommended: Use a desktop or laptop computer for the best experience
    - Complete the booking process at least 1 hour in advance of your desired appointment time
  If you do not receive a confirmation email, your appointment was not successfully booked – please email [email protected] if this happens.
  1. Pre-Appointment Preparation
  - - Follow the provided instructions to send:
      - Photos of your pet/condition
      - Videos if relevant
      - Previous veterinary records
  1. Video Consultation
  - - You will receive a Google Meet link via email once your appointment is confirmed
    - Your appointment will be conducted via Google Meet
    - Your animal is required to be present during our video call