Step-by-Step Booking Process

IMPORTANT

You will need to complete several forms at the time of booking your appointment – this process takes approximately 15 minutes and is best done on a laptop/desktop/tablet.

Complete the booking process at least 1 hour in advance of your desired appointment time.

You can not start the process and save your progress.

See example forms under ‘services’.

LightSpring Virtual Veterinary Care is licensed only in the state of Virginia.
We are unable to provide care for those residing outside of the state of Virginia.

Start Your Booking

- Click the “Book an Appointment” button on our website
- This will redirect you to our Digitail booking platform

Select Your Appointment Type

- Choose from 16 available appointment types
- If needed, click “Other Visit” and scroll to find your specific appointment type

Choose Your Date and Time

- Click the red “Choose Date and Time” button
- Select “DVM Leslie Sheridan”
- Pick a convenient date and time from the available slots

Complete Registration, Payment, and Confirm appointment

- Create your Digitail account (no app download required)
- Enter your animal’s information
- Complete required forms (allow 10-15 minutes)
- Pay at the time of booking to secure your 30-minute video consultation
- Recommended: Use a desktop or laptop computer for the best experience
- Complete the booking process at least 1 hour in advance of your desired appointment time

If you do not receive a confirmation email, your appointment was not successfully booked – please email LightSpring.vet@gmail.com if this happens.

Pre-Appointment Preparation

- Follow the provided instructions to send:
  - Photos of your pet/condition
  - Videos if relevant
  - Previous veterinary records

Video Consultation

- You will receive a Google Meet link via email once your appointment is confirmed
- Your appointment will be conducted via Google Meet
- Your animal is required to be present during our video call